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The Role

• Working in a BAU service team, dealing with L2 service tickets and incidents concerning Microsoft Exchange.
• User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
• Maintaining Exchange Online and limited Exchange On-Prem servers.
• Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
• Assist our Exchange technical leads and senior engineers on projects as required.
• Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
• Assist in developing internal knowledge base and training materials.
• Perform other duties as assigned.

The Requirements

• Minimum 2 years' experience working in Exchange Online, on-premises Exchange, and hybrid environments
• Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.
• Knowledge of PowerShell for management of M365 services.
• Experience with patch and configuration management.
• Experience with configuration of Exchange policies, SMTP relay, and mail routing.
• Experience with ticket management systems such as ServiceNow.
• Knowledge of PowerBI to present data an advantage.
• Strong written and oral communication with the ability to provide training to end users.
• Amenable to work in Rotating Shift

Equal Employment Opportunity