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This role at Willis Towers Watson brings a holistic exposure which includes responsibility of retaining accounts, with complete ownership and explore opportunities for the revenue growth. Meet client needs, commitments and providing solutions within the turn around time for all renewals with specific focus on building relationships with clients & Insurers.

Key Responsibilities

• Client Needs Assessment/Client Retention: Conduct thorough assessments of clients' insurance requirements by analyzing their existing coverage, evaluating risks, and understanding their financial goals. Effectively communicate and educate clients on available insurance products and their benefits.
• Relationship Building:?Build and maintain strong relationships with clients to foster loyalty and long-term partnerships as well as focus on servicing existing clients and expanding opportunities.
• Market Research: Stay updated with industry trends, market conditions, and changes in insurance regulations. Conduct regular market research to identify emerging opportunities, competitive pricing, and new insurance products that can benefit clients.
• Collaboration:?Collaborate with internal teams to streamline processes and provide a seamless experience to clients.?
• Ensure client service team understanding of client needs, service delivery methods, and the other framework relevant to services delivered as well as offering technical support to sales and servicing teams.
• Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy.?
• Booking & invoicing of business on time and coordinate with teams – internal/external.
• Educate clients on risk management, market issues and relevant trends. Serve as a trusted adviser; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable.
• Perform other related duties as assigned.

The Requirements

• Post-Graduate with 7+ years of demonstrated experience in client servicing role preferably in property/casualty insurance solutions.?
• In-depth working knowledge of the insurance business and the clients’ needs as well as all major lines of business.
• Effective problem solving, communication, presentation, influencing and negotiation skills.
• Good relationship development skills, in dealings with both internal and external customers and stakeholders.
• Demonstrated ability to deliver impeccable service to new/existing clients by following a well-planned and structured retention process.

Equal Opportunity Employer