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Performance Objectives:

Client:

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
• Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Identify processes which can be improved and drive change along with detailed plan
• Conduct regular performance review and feedback loops with key stakeholders

People:

• Oversee adherence to defined processes in GHRS.
• Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
• Identify the potential for better team efficiencies and agree with the leader on their implementation.
• Ensuring team is cross skilled for all processes managed.
• Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
• environment.
• Timely recognition to high performers within the team & keeping the motivation levels to grow and learn

Financial and Key Performance Indicators:

• Support optimization of HR operational costs by streamlining processes and leveraging technology solutions

Operational Excellence and Innovation:

• Lead or support a technology or process improvement/adoption initiative incountry/region/global which translated into processing time savings, increased quality and/or high customer satisfaction

• Bachelor's degree
• Strong experience in an HR Shared Service Centre specifically on Learning and Talent is preferred.
• Prior experience in using Oracle HR Cloud will be preferred.
• Strong leadership skills.
• Strong written and verbal communication skills.
• Ability to plan and prioritise workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a ‘can do’ attitude.
• Maintain good working relationships with colleagues across HR.?
• Ability to provide a high standards of customer care.
• Methodical and organised approach.
• Quick Learner and self-motivated.
• Flexible and Adaptable to Changes.
• Working knowledge of Excel and Word will be preferred.
• Willing to be assigned on rotating shift and in North America hours.
• People management experience required
• Open to hybrid work setup

The Company?

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

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Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.