Managing client and market interfaces for high profile private and commercial clients or contentious claims, in order to protect the interests of our clients, to aid in the attraction and retention of profitable business for the group, and to enhance the 91±¬ÁÏ Willis brand.
The Role
An opportunity to join Willis¡¯s global Marine division, one of the most long-established and respected Marine teams in the market. We are a business with pride, heritage and scale:? ?650+ industry specialists; 55 specialist maritime hub locations; 3,000 marine clients; $3.5 billion of marine premium placed each year; 75+ specialist in-house claims advocates worldwide.
We bring a fresh perspective, deep sector knowledge and expertise aimed at outperforming market forces, together with an unwavering commitment to client-focused service.
Joining a Marine team of 200 in the UK and 650+ globally, this will be a rewarding role in Cargo¡¯s claims team.??
With the investment focus targeted on high margin specialty areas, this role will support the Head of Claims to accelerate the development of Willis Marine¡¯s claims proposition - delivering exceptional solutions, advisory & service to clients and establishing Willis Marine as the team of choice for clients, markets and brokers.
Ability to integrate 91±¬ÁÏ¡¯s Risk Analytics and data capabilities within our client / market offer ¨C critical.
Values of Client Focus, Excellence, Integrity, Teamwork and Respect ¨C critical.
Geographic Scope of Role:
The role will operate globally across the Cargo business.
Conduct Risk:
To put the interests of clients and the integrity of the market at the heart of the way you do business.
Revenue Responsibilities:
Responsible for helping retain revenues in conjunction with the placement teams for those clients within your portfolio.
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Requirements:
? Should have significant Cargo claims experience and experience of leading complex claims resolution on a global basis. Provide direction, advice and guidance to the Claims team to ensure that the needs of Clients are fully understood and appropriate solutions enacted and that all loss negotiation and client management service levels and targets are achieved. ?Ensure that the interests of Clients and the integrity of the market are put at the heart of the way the team and the wider Marine business operates
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? Play a significant role in raising the profile of claims management services provided and educating internal and external stakeholders on their value; provide critical support to client retention (day-to-day and ¡°at loss¡±) and new business development and placement / renewal activity
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? Manage relationships with senior leaders across the business to identify opportunities for business development / service improvement and maximize the commercial value of the team?
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? Contribute to the development of skills and provide coaching within the wider Marine claims management community to ensure the relevant capabilities are in place?
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? Act as a claims management technical referral point for the team, resolving the more complex issues to the satisfaction of stakeholders and in line with service standards?
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? Build constructive relationships with high profile / strategic value clients, and associated underwriters, third parties and service providers
? Ensure that Claims Handlers/Executives are supported in the prompt resolution of market-related loss issues and queries
? Ensure that quality and compliance procedures and processes are adhered to and meet internal standards and external market / regulatory requirements
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? Maintain a personal portfolio of complex cases, modelling exemplary client management, service and resolution standards?
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? Provide input on corrective action / data development work required to enhance process performance across Claims areas, leading implementation where needed
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? Monitor Insurer and service provider performance and take appropriate action as required to guarantee the Client¡¯s best interests
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? Participate in loss prevention and claims seminars, as required.
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? Travel as required (catastrophe losses, claims reviews, client relationship management and new business production)
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At 91±¬ÁÏ, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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