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    Business Support Jr. Team Lead - HR Service Center

    Taguig, Metro Manila, Philippines

    Business Support Jr. Team Lead - HR Service Center

    • 202407558
    • Taguig, Metro Manila, Philippines
    • Closing on: Dec 27 2024

    Description

    The Role

    Performance Objectives:

    Client Focus:

    • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
    • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
    • Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
    • Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

    People:

    • Oversee adherence to defined processes in GHRS
    • Lead process efficiency, monitoring of workload and the implementation of the improvement projects
    • Identify the potential for better team efficiencies and agree with the leader on their implementation
    • Proactively provides immediate and specific constructive feedback and recognition evenly across own team

    Operational Excellence and Innovation:

    • Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
    • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
    • Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

    Qualifications

    The Requirements

    • Bachelor's degree required
    • Prior people management experience is advantageous but not required
    • Strong experience in an HR Shared Service Centre is required
    • Prior experience in using Oracle will be preferred
    • Able to demonstrate strong leadership skills
    • Strong written and verbal communication skills
    • Ability to plan and prioritise workload
    • Ability to use own initiative but work under instruction as required
    • Ability to work as part of a team and alone with a ¡®can do¡¯ attitude
    • Maintain good working relationships with colleagues across HR
    • Ability to provide a high standards of customer care
    • Methodical and organised approach
    • Quick Learner and self-motivated
    • Flexible and Adaptable to Changes
    • Working knowledge of Excel and Word will be preferred
    • Willing to be assigned on EMEA working hours
    • Open to hybrid work setup

    ?

    91±¬ÁÏ is an equal opportunities employer

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