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Brief summary of role responsibilities: The Junior Collections Analyst will act as support to the day-to-day operations adhoc activities of the global collections team. He/she would add value by actively participating in driving the overall results; cash collection, reserve, AR DSO target, KPIs and SLA as well as taking on non-critical collections tasks. Whilst he/she would be engaged with these tasks, he/she will be mentored and would be given the opportunity to learn and develop their skills and competencies to mold him/her to be Collections Analyst when the need arises. Given the attrition in the team and the period that it is taking to replace collectors, this is having a negative impact on the operations; this will facilitate a quicker transition with less disruption on the operations.

KEY RESPONSIBILITIES
1)????Help analyse/monitor the AR account balances for past due to assist the team to meet the cash collections and reserve targets every month.
2)????Help to effect the collections strategy (i.e., comfort calls, e-mails, follow-ups) and assisting to deliver the daily targets on calls and interactions.
3)????Utilize collections tools and workflow to perform collections tasks and activities.
4)????Organize work so that Service Level Agreement objectives are realized and managing well his/her assigned tasks.
5)????Ensure to successfully handle most non-routine issues and escalate to management and business issues that cannot be resolved.
6)????Actively engage in the mentor-mentee relationship, follow through and apply the acquired training and knowledge.
7)????Contribute ideas and actions towards the continuous improvement of processes within area of influence.
8)????Provide coverage or serve as back up during workforce challenges. Be ready to handle a ledger that may be assigned as a result of this.
9)????Complete all assigned tasks and responsibilities timely and accurately.
10)????Review if all the information is available for the invoices for upload to the client¡¯s portal. Monitor the progress of all invoices uploaded, follow up on the Business team for those that are still pending to be uploaded and coordinate with multiple teams on completion of the upload and/or any issues encountered that need to be resolved.
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• Strong fluency in written and spoken English. Ability to articulate and communicate professionally within the different levels of the organization, is essential.
• Competent and able to work well alone, under pressure and meet ever changing deadlines and demands.
• Well organized and methodical in managing daily, weekly, and monthly deliverables.
• Good planning skills and knows how to prioritize tasks and responsibilities to comply with the defined timelines and next steps.
• Adaptable, and able to juggle multiple priorities.
• Strong knowledge of MS Excel. Ability to create and maintain various collections reports.
• Analytical and applies good judgment when making decisions and devising the appropriate action plan.
• Experience working in a business-to-business?Collections / Credit Control environment is an advantage.
• Flexible and willing to work on?rotating shifts under a hybrid set up.
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